Mozilla Common Voice Sentence Collector
In Progress until December 2022
Lead evaluative, global user research to explore user behaviors and motivations to improve user interactions, increase usability and user confidence, and streamline community support with the Sentence Collector product and Common Voice team.
Identify user pain points and usability issues to reduce content submission drop-off rates by recommending improvements in user onboarding flow, contribution criteria, and automated data validation to help users submit content and recognize, diagnose, and recover from errors confidently.
Led user research with language corpus representatives and identified the need for administrative privileges and community moderation to eliminate discriminating content and foster community-led support to reduce requests-for-help posts on GitHub, Discourse, and Matrix channels.